Technical Sales and Customer Support

Location Hampshire
Salary Competitive
Job type Permanent
Discipline Sales, Marketing & Operations, Admin & Support
Reference J9621-1
If you have a marine background and want to want to work closely with customers to offer exceptional technical support, then look no further. We are looking for a Technical Service and Support Advisor with our trusted client who specialise in distributing the marine industry with leading brands. The role is based in Hamble, but we’re happy to talk about flexible working options.

Through strategic acquisitions and strong organic growth our client are the UK’s largest aftermarket distributor of parts and accessories – there isn’t a better time to join the organisation!

The ideal candidate will have a marine background and experience of marine equipment either within a previous role or within their personal lives.

Key Responsibilities
  • Assist the Technical Manager in maintaining long term key customers by comprehending their requirements and turning these into long-lasting relationships.
  • Provide technical support to the Sales and Customer Service Teams
  • Interact with customers to offer technical support and guidance, point out products, and assist them in making purchasing decisions for both trade and retail customers.
  • Answer customer enquiries around existing and new equipment or installations via phone, email and over the trade counter.
  • Provide technical advice throughout the sales cycle including fault finding, warranty procedure and claims.
  • Attend Marine trade shows and events to support and offer technical information for trade customers and end users.
Benefits
  • Pension
  • 22 days annual leave
  • Hapi-benefits (retail discount)
  • Staff discount
  • Enhanced Mat/Pat pay
  • Employee Assistance Programme
  • Access to Management Training Level3/5 training or Accredited/NVQ training
  • Quarterly bonus
To arrange a confidential conversation please contact Oliver Wells on 07458 040285 or Jo Priestley 07776 598452

Marine Resources Recruitment Ltd acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.